VPN Tracker 365: Full Support Availability during the Coronavirus Crisis

By | Company, News, VPN Tracker | No Comments

With countries all over the world requiring people to stay at home, the VPN Tracker 365 Team is committed to helping all customers successfully move to remote work.

To help prevent the spread of the virus, our teams are also working from home, but rest assured that we continue to offer full support to our customers and have taken steps to increase our support capacity.

Support Information

  • Our support team continues to be available for you during this time
  • We’ve updated all FAQs to cover your most common issues
  • The more information you include in your support request, the better. Please include a Technical Support Report (TSR) from inside the VPN Tracker app
  • Support is only available for VPN Tracker 365 customers; Users of earlier VPN Tracker versions will need to purchase a VPN Tracker 365 plan
  • Priority is given to VPN Tracker 365 VIP customers

Upcoming updates

We’re continuing to work on improving VPN Tracker 365 and will be shipping an update in the next few weeks with improved logs and troubleshooting tips for common connection issues we’ve seen over the last few weeks.

Getting Started with Work from Home

We’ve written some posts to highlight VPN Tracker 365 features that help improve work from home productivity:

How to Move Your Team to a Remote Work Setup

How to Work from Home Productively

Working from Home with VPN – Your FAQs answered

Stay safe & stay home!

Your VPN Tracker 365 Team

Working from Home? The best VPN for Mac

By | Company, News, VPN Tracker | No Comments

How-to Guide: Connect your Mac to your office network via VPN

Whilst working in the office, secure access to important data is taken for granted. However, with more and more of us now working from home, the need to externally access the office network is greater than ever before. When it comes to accessing sensitive company data from outside of the office, it’s important to know you are going about it the right way. 

Using VPN Tracker to connect Mac to office network
Using a VPN to connect your Mac to your office network helps keep your company data safe.
Read More

Helpful Tips for Remote Work

By | Company, News, VPN Tracker | No Comments

Here are 5 of our tried & tested, essential tips for remote work…

The term “home office” is one which almost all of us are familiar with today. Remote work is becoming an essential part of the way modern businesses operate and many large companies now consist entirely of remote teams spread out across the world. However, for many people trying remote work for the first time, it can be difficult to adjust.

Here are five easy to implement tips which we find super useful whenever we are working from home… 

Read More

How to set up a VPN connection on your Synology Diskstation for your Mac

By | Company, VPN Tracker | No Comments

If you own one of Synology’s NAS systems, you can also set it up to act as a VPN server, offering a convenient way to securely access the files stored on your Synology, as well as other devices on your network.

Download VPN Tracker to connect to your Synology VPN from your Mac

This is a really useful alternative if your router doesn’t offer VPN-capabilities as your Synology is usually always running.

VPN Tracker 365 offers a really simple way to set up your Synology as a VPN server and connect to it from your Mac.

Download VPN Tracker 365 free to get started

How to Configure your Synology NAS as a VPN server for your Mac

To get started, download the latest version of VPN Tracker 365 – it’s free to try out.

Then create a new VPN connection to your Synology:

  • File → New → Company Connection
  • Choose Synology → OpenVPN from the list of devices
  • Create the connection, then select the Configuration Guide

The VPN Tracker 365 Configuration Guide has detailed step-by-step instructions on how to set up the VPN server on your Synology. The gist of it is:

  • Install the VPN server package
  • Enable the OpenVPN service from the VPN Server app
  • Be sure to give clients access to the server’s LAN
  • Export the configuration

Once you have created and exported the configuration from your Synology, you can simply drop it into VPN Tracker 365.

Once that’s done you need to

  • Set up DynDNS for your router or Synology so they can always be accessed from the internet and enter that as the gateway address in VPN Tracker
  • Configure port forwarding (UDP port 1194) from your router to your Synology

The VPN Tracker 365 Synology Configuration Guide goes into more detail, so we recommend following that closely.

Try out your Synology VPN connection for macOS

Once you’ve got everything set up, you’ll need to get off your WiFi network to test it out (you can’t “VPN in” if you’re already “in”). One quick way is to use your iPhone’s Personal Hotspot feature, or treat yourself to a coffee and hop on your local coffee shop’s free wifi.

Once your VPN is connected, try accessing your Synology or any other devices on your network. Note that they won’t show up automatically in the Finder’s sidebar, so you’ll need to use the “Go → Connect to Server” feature in the Finder.

Download VPN Tracker 365 free to get started

Happy connecting!

PPTP VPN for macOS Catalina

By | VPN Tracker | No Comments

macOS Catalina makes several changes to the security architecture, which means that most VPN protocols have had to make some changes to the way they integrate with the system.

With the latest VPN Tracker 365 update, we’re pleased to again offer PPTP VPN support under macOS Catalina, meaning you can continue to use your PPTP-based connections with macOS 10.15.

To get started:

Once you’ve created and configured your PPTP VPN connection, you can test it out with our free demo. Once you’re sure it’s working correctly, head over to the VPN Tracker 365 store to purchase your plan.

Happy PPTP-ing!

How to connect to AWS Client VPN from macOS with VPN Tracker 365

By | VPN Tracker | No Comments

AWS customers have long been able to create custom VPN servers using EC2 instances to get secure access to AWS infrastructure and resources.

However AWS recently introduced a streamlined way to easily give VPN access to all of your users called AWS Client VPN.

The AWS Client VPN service:

  • Is fully manageable from the AWS Console
  • Integrates with other AWS services (e.g. your AWS-based Directory service)
  • Scales automatically, so you can deal with large numbers of VPN users without upgrading costly infrastructure
  • Uses the latest encryption standards (OpenVPN with GCM ciphers)

VPN Tracker 365 customers can start using AWS Client VPN with the latest release, available today.

Our detailed Configuration Guide walks you through the steps of setting up AWS Client VPN and importing it into VPN Tracker.

VPN Tracker supports both certificate-based as well as (the more familiar and more easily rolled out) directory-based user authentication.

How to access the internet while connected to AWS Client VPN?

By default, your AWS Client VPN setup will route all traffic through your VPN. This means, unless you configure a route from AWS to the internet, you lose internet access.

Tip: Thanks to VPN Tracker’s Traffic Control capabilities, you can also use AWS VPN without losing access to your local network and the internet, even if your AWS setup doesn’t offer internet access via the routes you’ve configured.

Just go to Advanced > Traffic Control, select “Only traffic for these addresses” and enter your AWS networks to turn this option on.

AWS Client VPN in VPN Tracker 365 is the easiest way way to access your AWS resources. We look forward to your feedback!

Download VPN Tracker 365 for Mac with AWS Client VPN support