Talking about: Grace Periods

By Company

Most people have been in the position where they’ve bought a MacBook or iPod only to find out a new version came out a few days later. We feel miffed the company didn’t tell us beforehand, cheated us out of our hard-earned money. Software developers are, after all, some of the best tech consumers: we know what it feels like when this happens.

For this reason many companies offer grace periods, a time-frame in which all users who bought the software get an upgrade for free or at a reduced rate. This is a rather unique phenomenon in business. When you buy a car and a new model comes out next week, you don’t expect a free upgrade.

Development costs

Software companies must fight a balance between what is fair and how much money is needed to cover development costs. Developing software takes time. A lot of time. While we’d love people to enjoy innovative, user-friendly and useful software for free, we all know this just isn’t feasible.

A big cat with sharp claws

Apple added to the confusion when they introduced Snow Leopard at a record low price of $29.00 and a lengthy grace period to boot. “If Apple can let me upgrade my entire OS for just shipping costs, I think you could too.” Believe us when we say there were ulterior motives behind this. Snow Leopard was, after all, marketed as a major bug fix to Leopard – not many software developers can get away with charging for bug fixes which shouldn’t have been there in the first place.

Thanking the loyal

Rewarding our existing customers is a priority. Whether you bought our software one week or five years ago, there will be some kind of discount available. The best way to access your upgrades is via your License Manager. Simply choose your software and click Upgrade Details.

And yes, we always offer a grace period with new software releases. If you qualify you should receive an email from us shortly after a new version is released.

Get selling in seconds with iSale express

By Company, iSale

iSale express screenshot

eBay as a service is evolving, and so are the ways in which people use it. What was for a long time a way of easily selling second-hand items you had lying around, has now become a way for businesses to reach new customers.

Over the years eBay has grown and added layers of complexity and detail, which provide buyers with ever more information to be able to make good buying decisions. For sellers, however, this doesn’t always make things easier.

That’s why today we’re releasing iSale express, billed as the lightweight and lightning fast way to create eBay auctions. People who want to sell items occasionally and with a minimum of fuss can load up iSale express and start selling in seconds. Simply choose one of three classy templates, add your own photos and write a description. Your auctions will be automatically updated so you can follow your bids in one place.

iSale express uses the same engine as iSale 5.6, meaning it automatically pulls the correct categories and item specifics directly from eBay. Whilst iSale 5.6 offers innovative features such as the Research Assistant or the ability to use multiple accounts, iSale express offers a basic feature set so there’s no learning curve to selling on eBay.

So if you’re looking to make some ready cash, you now have two great options. Sell in seconds with iSale express, or start making your fortune with iSale 5.6.

Have your “Rock” songs also changed to “17” in iTunes?

By Company

Several SongGenie customers have let us know about incorrect genres showing up in iTunes after using our software. Instead of the usual “Rock”, “Pop” or “Reggae”, several different numbers are shown in the genre field. The problem first appeared in iTunes 9.2 and seemingly hasn’t been improved in the latest iTunes 9.2.1 update. The good news (for us at least) is that this change has nothing to do with SongGenie, the bad news is: the problem can only be solved by our friends in Cupertino.

SongGenie uses the ID3 tag standard to write all information to a song. The way iTunes reads this information is unfortunately out of our control. We have filed a bug report with Apple and the issue is being openly discussed on Apple’s own discussion forums. We hope a solution is found soon.

For those users who’d like to know a little more about genres and their associated numbers can look this up on this website.

If you have any questions regarding this change, simply email and we’ll get back to you soon.

Keep right on with Safari 5

By Company, equinux Product Pages

As Apple were busy launching their exciting new iPhone 4 in California, they quietly released Safari 5, the latest version of their web browser for Mac OS X. Since then our team has been busy testing all of our apps, to make sure they are compatible with the new browser.

Safari 5 comes with a new build of WebKit, which is important for many of our applications. The good news is, Safari 5 is compatible with the latest versions of all of these applications:

Feel free to download Safari 5 for yourself, and be sure to let us know if you do happen to run into any issues with your equinux software.

Send smiles all around with Birthday Cards

By Company, Stationery Pack

Emails are great for sending birthday wishes. Being able to add your own photos creates a nice personal touch. Friendly greetings are fine too, but if you want show friends and family a little something extra, drag in a photo, share an inside joke and send smiles all around.

The new Birthday Cards collection adds 32 new birthday-themed designs to your Mail stationery. Great for poking fun at friends, you can drag their picture onto the face of an old man or lady. For a more traditional theme, send a cake or balloon greeting to a co-worker in the office.

Like all our other Stationery Pack collections, just choose your design and it’ll load right up in Mail. Add your personalized greeting and send them just like any other email. It’s a quick and easy option for sending birthday cards again and again.

Goodbye Macworld!

By Company

As many of you already know, Apple announced that last year’s Macworld would be their last. After six great years at Macworld San Francisco, their announcement prompted us to re-evaluate this iconic trade show. Today we’d like to share some of our favorite anecdotes from the last six years as well as our reasons for not attending Macworld 2010.

Macworld: Looking back

Every year Macworld was a huge team effort. The entire staff worked through most of the holiday period to get everything ready – the new software releases, the booth materials, the live demos,.. the list goes on. A few days before the show actually started, part of the team from Munich would fly out to San Francisco and set up camp within our US office for the final preparations.

DIY and Bureaucracy

The first few years, our Macworld booth was very DIY. We usually rented a U-haul truck and headed over to Home Depot to stock up on plywood, supplies and tools. Once we had everything we needed, the next challenge was to move our equipment into the exhibition hall. Anything you want to bring into the Moscone Center needs to be weighed and union rules require anything that can’t be carried (not rolled!) has to be transported by union employees. Gotta love red tape!

For a few years a simple drape served as our booth backdrop,
until we upgraded to a solid wall (we called it our own “Berlin Wall”), which we decorated with vinyl stickers featuring our products. Such DIY comes with it’s challenges: the air conditioning in the exhibition hall was always ice cold during the day, but in the evening it would get fairly warm. This would cause air bubbles to form underneath the stickers, leaving ugly ripples on the wall.

Wifi and Chocolate

We were known for giving out Ferrero’s Kinder Surprise eggs – which are apparently illegal to import into the US. We had to smuggle them in via Canada, but judging by the reactions from our visitors, it was worth it!

We would spend hours in the icy, highly air-conditioned exhibition hall setting up our booth until late at night. Once the booth was ready, we set up all the demo Macs and our booth network. Getting online at Macworld is surprisingly expensive: You can rent a connection, but connectivity for a single Mac cost between $1000-$1500 and you aren’t officially allowed to share this connection using a router. Of course in a hall full of nerds, nearly everyone did anyway. One year we even shared our wifi connection with the booth next to ours – in return they gave us some of their fantastic goodies at the end of the show (thanks again friendly booth neighbors!).

Macworld 2008: Our relaunch

After Macworld 2007, it became clear that we needed to invest in a real booth: our Macworld team had grown to 10 people and we were spending far too much time focusing on logistical issues and booth-building. We decided to commission a professionally built booth.

Working with a team based in LA, we came up with a design that suited our needs and reflected our products best: the booth consisted of a presentation area, 8 modular presentation pods, a sales counter and a small storage room. The cost came as a bit of a shock, but we decided that if we were serious about going to Macworld, we had better do it right. All-in-all, including design, transport, construction and materials, our new booth cost about $150.000. But considering the time, effort and logistical savings, as well as the increased visibility, publicity and sales, it was a solid investment.

We look back at the show itself with a lot of fond memories. Sure it was stressful and chaotic at times, but we got pretty good at pulling it off over the years…

Apple has changed, Macworld hasn’t

A fantastic part of Macworld has always been the opportunity to meet new faces, speak directly to our customers and be a part of the Apple community. We noticed that although the Apple community was growing, with millions of new Mac owners visiting Apple Stores every year, those new Apple users didn’t seem to be joining in the fun at Macworld.

Don’t get us wrong: it’s great to see familiar faces and one of the things we looked forward to most was meeting up with long-time users and fans who have been using our products since day one. But any trade show is also an opportunity to meet new faces and introduce products to new users and we get the impression Macworld isn’t where new Mac users go to check out new Mac products.

So where do they go? Well, as Phil Schiller pointed out, Macworld attendance is about the same number of people that visit an Apple Store every week. Mac users used to go to Macworld to congregate and check out new products, because there was nowhere else to go to get that hands-on experience – that’s no longer the case.

Will the press show up?

We have also spoken to a number of journalists, who indicated that they most likely will not be attending. Macworld used to be a great opportunity to launch new products, but if journalists choose not to cover the show, then there’s no point in trying to bend our release schedule in order to finish a product in time for Macworld.

Macworld has usually also been a great opportunity to meet with our contacts at Apple. We had assumed that even if Apple wasn’t going to have a booth, Apple employees would still show up and be available for meetings etc. However, our Apple contacts have told us they will not be attending this year’s show, so we would need to plan in extra time to visit Cupertino as well.


Let’s face it: trade shows are enormously expensive and Macworld was no exception. As the last remaining major Mac trade show, IDG knew they could charge premium prices and companies would gladly pay them for the opportunity to bask in Apple’s limelight. We had already made a major investment in our booth and other exhibition infrastructure in previous years, so those costs had already been laid out.

What about floor space cost? IDG is clearly worried about filling the show floor and we received an offer that was 50% cheaper than last year’s price. But just because something is cheap doesn’t mean it’s necessarily a good investment…

Looking ahead

We loved being part of the Macworld these past 6 years. But the show can’t live on fond memories and nostalgia alone. We believe that this year it’s make or break for Macworld. If this show is a success, we’ll definitely be re-evaluating our options for 2011…

A Mac show in the US still makes a lot of sense. Perhaps we’ll see a revival, similar to the changes we saw in the Mac magazine space: New players such as MacLife, iCreate entered the market and were able to establish themselves as legitimate competition for the old traditional magazines.

Let’s wait and see…

P.S. Here are some pics & memories from over the years – good times!